Customer Service

Manufacturing Skills

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Duration:
8 hours
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Max Attendee:
12
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Min Attendee:
3
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Certification:
No
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Pass/Fail:
No

This course covers the following topics:

  • customer service,
  • attitude,
  • identifying and addressing customer needs,
  • generating return business,
  • advantages and disadvantages of telephone communication,
  • recovering difficult customers

By the end of this workshop, you will be able to:

  • state what customer service means in relation to both internal & external customers,
  • recognize how your attitude affects customer service,
  • identify your customer’s needs,
  • use outstanding customer service to generate business returns,
  • build goodwill through in-person customer service,
  • build outstanding customer service over the phone,
  • connect with customers through online tools, and
  • deal with difficult customers.
NA
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Duration:
8 hours
icon
Max Attendee:
12
icon
Min Attendee:
3
icon
Certification:
No
icon
Pass/Fail:
No

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